我们一般设置About Us/Policy/Company Info/Service/Blog等等这些是在Online Store的Pages或Blog直接进行设置的，但这种设置观感比较普通，不生动，Shopify还可以设置自定义页面，可以让网站的页面更漂亮
先进入Shopify后台，点击【在线商店】-【页面】，点击右上角的【添加页面】:
创建contact us页面时，加上Shopify已经准备好给你调用的contact表格。
输入标题:比如我们这里以contact us为例。
Content可以不用输入内容，因为我们需要自定义设置内容和版面，点保存
可见性：注意选择Visible,不要选择Hidden，点击保存
页面添加完毕后，点击【在线商店】-【网站导航】，因为我们想要把刚才设置的信息放到页首的菜单栏。选择你要添加的目录，选【页脚菜单】:
点击【添加菜单项/Add menu item】，
Name可以更换，也可以不更换，根据需要，点击Link，选择Pages
选择刚才设置的contact us，点击右下角的Add
出现添加的contact us，可以拖动调整位置，如果需要拖动到二级菜单栏，也可拖动排列，点击Save menu
然后找到【主题/Themes】，点击Customize
点击刚刚设置的菜单栏里的contact us，到达contact us页面
点击Add section
点击Show More，可以按需求对contact us进行页面装修使用，红色框里的装修模块是可以使用的。
自定义装修设置完，点击Save。contact us页面自定义装修设置完成了。
以下内容是针对Shopify页面撰写的参考文案，小伙伴仅供参考哦
About us (关于我们)
输入页面标题About Us和内容介绍。
内容可以提前拿word写好，可以根据自己店铺情况(愿景、卖什么类型产品、创建时间)，选择纯文字类型，文字+图片类型，文字+视频类型等等。字体一般都用默认字体，最后保存。
参考文案:
cxxx.com We are an e-commerce platform dedicated to providing high quality products and excellent customer service. We believe that in this time of rapid change and great uncertainty, there is a growing need for a more stable and reliable shopping experience.
Therefore, we carefully select and control the quality of each product to ensure that customers get the best products, but also provide first-class customer service to help customers in the shopping process.
如果你是做品牌独立站或者垂直独立站，或者你希望讲述自己的产品、品牌声音、公司文化来编写，从而吸引到与其公司文化相符的消费者。
Refunds & Returns(退款退货)
退货，换货，退款等问题是消费者日常购物中经常会碰到的，通过Shopifv店铺购物也会有这些问题。实体店购买的话，消费者已经看到了产品，测试体验过，满足自己需要才会买。消费者在我们Shopify店铺购物之后，全到快递才能知道产品适合满足自己的期望。一但和预期不符，退换或要求退款的可能性会大大增加。
所以大多消费者在做出购物决定前，很关心我们的店铺是香可以退换产品?是香可以退款?流程是否复杂?不满意是否可以直接退款等等，如果我们的退款策略(包括退换产品的内容)很友好而且流程清晰，那么他们会更加信任我们的店铺，我们店铺的转化也会更好。
退货政策会因电子商务业务的物流和您销售的产品而异，但每项政策都应涵盖以下基础知识：
♦ 哪些物品可以退货
♦ 哪些物品可以交换
♦ 哪些产品是“最终销售”（即不可退货、不可换货）
♦ 何时可以退货或换货（即自购买之日起 30 天，附有购买收据）
♦ 在什么条件下可以退回物品（即轻微磨损、标签仍然戴着、原始包装、原始状况等）
♦ 哪些产品可以退货（即商店信用、退款、同等价值的产品等）
♦ 如何发起退货或换货（即要联系的电子邮件地址或要访问的网页）
注意：如果您的商店使用其他销售渠道，请注意这些市场有自己的退货政策。如果您使用这些渠道，您在零售退货政策中声明的内容可能不适用。
以下是基本的退货政策模板，可以根据个人业务进行调整。只需将下面这些文本替换为自己的策略，并使用列表作为指南，以确保不会忘记包含任何重要信息：
We hope that you are satisfied with your purchase from our store. However, we understand that sometimes things don't work out as planned. If you would like to return an item or require a refund, please see below for our policy:
Returns
If you are not satisfied with your purchase, we offer free returns within 30 days of your delivery date. The item must be returned in original condition and packaging, with all tags or stickers intact. Please contact our customer service team at [insert email address] to request a return. We will provide you with a return label to send the item back to us. Once we receive the item, we will process your return within 3-5 business days.
Refunds
When your return is processed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 working days.
Exceptions
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
To avoid these issues, please carefully inspect your order upon receipt and contact us immediately if there are any problems with your order.
Exchanges
We do not offer exchanges at this time. If you wish to exchange an item for a different size or color, please return the item and place a new order.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer service team at [insert email address].
Privacy policy(隐私政策)
隐私政策对于任何人来说，都非常重要。
参考文案:
At [insert store name], we are committed to protecting your privacy. This policy outlines our practices regarding the collection and use of personal information collected through our website.
What personal information do we collect?
When you browse our website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
How do we use your personal information?
We use the personal information we collect from you to fulfill any orders placed through our website, to communicate with you about your orders, to personalize your shopping experience, to provide customer service, to screen orders for potential risk or fraud, and to improve and optimize our website.
We may also use your personal information to provide you with information or advertising relating to our products or services that we think may be of interest to you.
How do we share your personal information?
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your personal information here: [insert Shopify privacy policy URL]. We may also use Google Analytics to help us understand how our customers use the website, which you can read more about here: [insert Google Analytics privacy policy URL].
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
How do we keep your personal information secure?
We are committed to protecting your personal information. To do so, we take reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Your rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.
Updates
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have any questions or concerns about our privacy policy, please contact us at [insert contact email](这儿填写你的客服邮箱)
Shipping policy(物流政策)
参考文案:
Thank you for shopping at [insert store name].We offer free shipping on all orders within [insert country/region].Please see below for details:
Processing Time
All orders are processed within 1-2 business days.Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days.Please allow additional days in transit for delivery.If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Methods and Rates
We offer standard shipping with delivery in [insert number] business days. Shipping times may vary depending on your location.All shipping times and rates are estimated and not guaranteed We are not responsible for delays caused by carriers or customs.
Tracking Information
We will provide you with a tracking number once your order has shipped. You can track your order by clicking on the link provided in the shipping confirmation email.
Undeliverable Packages
In the event that a package is undeliverable and returned to us, we will attempt to contact you to arrange a re-shipment.Please note that additional shipping charges may apply for re-shipment.
Damages
If you received a damaged product, please contact us immediately for assistance.We will do our best to resolve the issue as quickly as possible.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us at [insert contact email].xxxx@xxx.xx(这儿埴写你的客服邮箱)
Terms of service(服务条款)
Welcome to [insert store name]. These terms and conditions outline the rules and regulations for the use of our website. By accessing this website we assume you accept these terms and conditions in full. If you do not accept these terms and conditions, please do not use this website.
License to Use
Unless otherwise stated, we own the intellectual property rights in the website and all material on the website. All rights reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
• Sell, rent, or sub-license material from the website;
• Show any material from the website in public;
• Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
• Edit or otherwise modify any material on the website;
• Redistribute material from this website (except for content specifically and expressly made available for redistribution); or
• Share your login credentials and password with any other person to access the members’ area.
Acceptable Use
You must not use the website in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful.
You must not use the website to copy, store, host, transmit, send, use, publish or distribute any material that consists of or is linked to any spyware, virus, Trojan horse, worm, keystroke logger, or any other malicious software or computer code.
User Content
The website may include user-generated content from members of our community. We are not responsible for any user-generated content, nor do we endorse any views expressed in user-generated content.
By submitting user-generated content, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute such content in any and all media.
Limitation of Liability
We are not liable to you in relation to the contents of, or use of, or otherwise in connection with, our website for any special, indirect or consequential loss or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
We do not warrant that the information on this website is complete, accurate, or up-to-date.
Modification of These Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Your continued use of our website after any such modification shall constitute your acceptance of the updated terms and conditions. We will notify you of any material changes to these terms and conditions via email.
Governing Law.
FAQ(常见问答):
参考文案:
1.Q: How much does Shopify Stand-alone charge?
A: Shopify has different price plans. Depending on the needs of the merchant, you can choose the plan that suits you. Fee plans differ in the range of features and services available.
2.Q: How do I add products to Shopify standalone website?
A: Merchants can add items through the "Products" option in the Settings menu. Under this option, merchants can create new products, including adding detailed descriptions, prices, product images, and more.
3.Q: How do I process orders on the Shopify stand-alone site?
A: Merchants can view and process orders under the "Orders" option. Merchants can be notified about orders and can use this option to send updates to customers about the status of shipments.
4.Q:What payment methods does Shopify support?
A: Almost any payment method can be integrated with Shopify stand-alone. Merchants can use their preferred payment processing services, such as PayPal, Stripe and Apple Pay.
5.Q:How to configure shipping charges on Shopify stand-alone station?
A: Under the "Settings" option, merchants can configure shipping options. Merchants can define shipping options based on conditions such as weight, shipping location and product category.
6.Q: I received the wrong item in my order. What should I do?
A: We apologize for the mistake. Please contact us immediately and we will arrange for the correct item to be shipped to you as soon as possible. We will also provide you with a prepaid return label to send back the incorrect item at no cost to you.
7.Q: I want to cancel my order. Can I do that?
A: If you contact us within 24 hours of placing your order, we can cancel it for you and provide a full refund. If it’s been more than 24 hours, we may have already shipped your order and we can no longer cancel it. However, if you’re not satisfied with your purchase, please let us know and we can provide options for returns or exchanges.
8.Q: My order is marked as delivered, but I haven't received it. What should I do?
A: We're sorry to hear that. Please check with your neighbors or building management to see if they may have received the package on your behalf. If you still cannot locate your order, please contact us and we will work with the shipping carrier to investigate the delivery status and provide a resolution.
9.Q: I received a defective item. Can I get a replacement?
A: We apologize for any inconvenience this has caused. Please send us an email and provide photos of the defective item and we will issue a replacement at no additional cost. We want to make sure you are completely satisfied with your purchase and will do everything we can to make it right.
10.Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order in real-time. Please note that tracking information may take a few days to update after your order is shipped.
